All maintenance requests must be made in writing. You may do this on-line via e-mail, or via fax using the request forms provided in your Tenancy kit. Phone requests will only be accepted in an extreme emergency.
Where possible, we aim to attend to requests immediately, however in some instances we are required to obtain quotes and Landlord approval, in which case there may be a short delay. It is the tenant’s responsibility to provide access and keep appointments with tradesmen.
Maintenance of gardens/grounds is the responsibility of the tenant. Please ensure that the grass is kept cut, that excess paper and rubbish is removed.